1. Acceptance of Terms

By submitting the reservation form, the participant confirms agreement with these Terms and Conditions.

2. Booking Process

Submission of the reservation form constitutes an official booking request. The next step is a mandatory introductory call, which can be scheduled immediately or after receiving instructions via email. If you are accepted to the retreat, a deposit (equivalent to two ceremonies or 50% of the retreat fee) is required to secure your booking. Once the deposit is received, your booking becomes binding under these Terms and Conditions. The remaining balance is payable at the retreat location.

3. Right to Cancel

Participants may cancel a booking at any time. However, in certain cases a refund may not be available, and/or a payment obligation may still apply. Please refer to the cancellation terms in Section 5.

4. Cancellation Notification

Cancellations must be submitted in writing to Vine of the Soul Retreats within the timeframes outlined in Section 5.

5. Cancellation Terms

If you are unable to attend the booked retreat due to unforeseen circumstances, you may request to transfer your booking to a future date. Any price differences between the original and the future retreat will be discussed individually.

Cancellation fees for Vine of the Soul Retreats (Portugal/Spain):

• 30+ days before the retreat: Refund minus a 15% administrative fee. If you attend a future retreat, this fee will be credited toward your balance.
• 14–29 days before the retreat: 50% of the retreat fee is non-refundable.
• 0–13 days before the retreat: 100% of the retreat fee is non-refundable.

These policies help us cover non-refundable costs and maintain program integrity. If unforeseen events arise, please contact us at info@vine-of-the-soul.com. We will work with you individually to explore alternative dates.

Coronavirus disclaimer: Travel disruptions caused by COVID-19 or related policies are no longer considered unforeseen events. No liability is accepted under these circumstances.

6. Preparation and Compliance

Participants must adhere to all preparation guidelines, including dietary restrictions, medication adjustments, and substance abstinence as outlined in the booking confirmation and on the Vine of the Soul website.

7. Participant Substitution

If a participant is unable to attend, substitution is possible with prior approval. The substitute must complete a screening call and be approved in writing by Vine of the Soul Retreats.

8. Retreat Cancellation or Postponement

Vine of the Soul Retreats reserves the right to cancel or postpone retreats due to force majeure or regulatory changes. Participants will be informed using the contact information provided. In such cases, a voucher will be issued for the full amount paid, redeemable toward any future retreat. No cash refunds are granted in these cases. We are not liable for related costs such as travel or accommodation unless caused by gross negligence.

9. Voucher Policy

Vouchers are valid for one (1) calendar year from the date of issue.

• No cash refunds or returns will be issued.
• Vouchers are non-transferable unless explicitly approved by Vine of the Soul Retreats.
• Partial redemptions may be honored at our discretion. Any remaining balance must be used within the original validity period.
• Resale of vouchers is strictly prohibited.

Liability Disclaimer

1. Vine of the Soul Retreats ensures the safe and professional facilitation of all ceremonies.
2. Participation is voluntary and at your own risk. Vine of the Soul Retreats is not responsible for injury, loss, or damage to persons or property.
3. Any complaints must be submitted in writing. A response will be provided within 14 days.

Medical Disclaimers

1. Our ceremonies are intended to support emotional and spiritual growth and are not a replacement for medical or psychological treatment. Always consult your doctor regarding health concerns.
2. Please notify the facilitators of any physical or emotional concerns prior to the ceremony.

Program Adjustments

1. Vine of the Soul Retreats reserves the right to make changes to the retreat schedule (e.g., facilitator changes due to illness, pregnancy, or other personal circumstances). Participants will be informed via email prior to the start of the retreat.

House Rules

1. Smoking is only permitted in designated areas. Alcohol and recreational drug use are prohibited throughout the retreat.
2. Respect for all individuals, regardless of background, gender, belief system, or stage of healing, is essential.
3. Treat the retreat space and nature with care. Damages caused by negligence will be the financial responsibility of the participant.
4. Participants who fail to comply with house rules, facilitator instructions, or these terms may be asked to leave the retreat. No refunds will be issued.
5. Recording (audio, photo, or video) is strictly prohibited without prior written consent from Vine of the Soul Retreats and all involved parties.

Questions?
Please contact us at info@vine-of-the-soul.com for clarifications or concerns regarding these Terms and Conditions.