TERMS AND CONDITIONS

1. By submitting the reservation form the participant declares to agree with these terms and conditions.

2. By submitting the reservation form the participant places an official booking request. Vine of the Soul Retreats will set up an assessment call with you to discuss your situation and send booking confirmation. A payment of 50% of the total balance will be required to secure a booking, once complete all bookings are binding under these terms & conditions. Open balances must cleared 14 days prior to the start of the retreat unless otherwise approved by Vine of the Soul Retreats. 

3. Participants are free to cancel a booking. In certain cases there is no right to a refund and/or a payment obligation still applies. Please view the cancellation terms paragraph 5.

4. If the participant wishes to cancel a booking, they must inform Vine of the Soul Retreats in writing within time frames detailed in paragraph 5.

5. Cancellation Terms: If it is not possible to attend the booked ceremony or retreat due to unforeseen circumstances, you can schedule another suitable date with Vine of the Soul Retreats, any price differences between booked and future retreats will be discussed on individual basis.

Cancellation Terms for Retreats organised by Vine of the Soul Retreats: 

When cancelling at least 30 days prior to the retreat, you will get a refund minus a 15% administration fee. Should you come back at a later point, the administration fee will be deducted from your open balance.

When cancelling a booking up to fourteen days before the retreat, you will be liable for 50% of the total retreat price. In this case you will get a refund of 50% of the total retreat price. 

When cancelling a booking between one to thirteen days before the retreat date 100% of the retreat price is non-refundable. This is partly to cover non-refundable deposits that allow our retreats to happen. In the event that something unforeseen arises and you are not able to attend, do contact us as soon as possible at info@vine-of-the-soul.com and we will work with you on an individual basis to choose a more appropriate future date. Any price differences between booked and future retreats will be discussed on individual basis.

Vine of the Soul Retreats disclaims all liability from travel disruptions due to coronavirus, as this is now a known event and no longer considered an unexpected medical emergency.

6. The participant is obliged to follow the diet, alcohol, drugs, medicine restrictions and preparation instructions as stated in the booking confirmation and on vine of the soul retreats website.

7. If the participant is unable to attend the ceremony booked by him or her, substitution by another person is permitted, provided the information of the substitute participant has been submitted along with an assessment through a screening call in a timely manner and approved by Vine of the Soul Retreats.

8. Vine of the Soul Retreats has the right to postpone or cancel the ceremonies for important reasons beyond its control (e.g. force majeure or because of changes in the law). The participant will be informed of this at the contact details given in his/her registration. In the event of cancellation, the participant will be issued a voucher equal to the value of the participation fee already paid. The participant can redeem the voucher for all future ceremonies offered by Vine of the Soul Retreats. The participant has no right to a refund of the already paid participation fee. Further liability claims and claims for damages on the part of the participant are excluded unless they are due to intent or gross negligence on the part of Vine of the Soul Retreats. This also applies to accommodation, transport and related costs incurred by the participant.

9. Vine of the Soul Retreats vouchers are valid for one calendar year following the date of issue.

After one calendar year period has expired, the customer is no longer entitled to the voucher. There is no entitlement to a cash payment of the voucher. A return or cancellation of vouchers is not possible. Commercial or any other resale of vouchers is not permitted. Vouchers can only be redeemed by a named person for whom the voucher is purchased unless expressly authorised by vine of the soul retreats. 

Partial redemption of vouchers is possible, at the discretion of vine of the soul retreats, the remaining amount can be redeemed within the validity period of the voucher. There is no cash claim for payment of the remaining value of part used vouchers.

LIABILITY

1. Vine of the Soul Retreats will ensure proper and orderly conduct of the ceremonies.

2. Participation in a ceremony is entirely voluntary and at your own risk. Vine of the Soul Retreats is not liable for injury and/or damage of any kind as a result of the stay and/or activities of the participant, nor for loss or damage of property.

3. Complaints must be made known to Vine of the Soul Retreats in writing. The complainant will receive a response within 14 days.

MEDICAL DISCLAIMERS

1. The ceremonies as we offer them are intended as an aid to emotional and spiritual development, not as a substitute for medically necessary treatments or therapy. Always discuss physical and/or psychological complaints with a qualified physician.

2. Always report to a ceremony facilitator prior to the ceremony if you have a physical issue or need extra support.

CHANGES TO THE CEREMONY SCHEDULE

1. Vine of the Soul Retreats has the right to make changes to the programming of a ceremony, for example when a ceremony facilitator can not (or no longer) provide the ceremony due to illness, relocation, pregnancy, or other circumstances. In that case Vine of the Soul Retreats will provide a qualitatively comparable replacement. Participants will be informed about this by email before the retreat starts.

HOUSE RULES

1. Our locations are a non-smoking area, apart from the smoking area that is intended for this purpose. Drug and alcohol use are not permitted during the entire stay at retreat locations. 

2. Respect for every person, regardless of their religion, opinions, nature, gender, and development is a core value. Vine of the Soul Retreats is respectful to all participants and expects participants to be respectful towards each other.

3. Vine of the Soul Retreats is choosing the locations with care to offer participants a safe and conducive environment during the stay. Therefore, treat the location and its surroundings with care, such as your own home. Groups or individuals causing any damage/loss will be liable for all costs involved in rectifying said damage/loss under these terms.

4. Participants who do not comply with the terms and conditions, house rules, or who do not follow the reasonable requests of Vine of the Soul Retreat staff, can be removed from the ceremony/stay. This does not entitle the participant to a refund of any kind.

5. Recordings of any kind during the retreats and ceremonies is strictly prohibited without prior approval from Vine of the Soul Retreats, and the expressed permission of all relevant parties to be included in such recordings.

If you have questions about our general terms and conditions, please contact us.